FNB Branch Manager Wanted Zambia

Company: FNB Zambia
Application Deadline: 12th September 2024

Role Overview:

FNB Zambia is seeking an experienced Branch Manager to lead and manage the resources of one of its branches in Lusaka. This role is crucial in ensuring the effective execution of the Bank’s long- and short-term objectives while driving profitability, fostering customer relationships, and managing operational risks. As the Branch Manager, you will oversee branch operations, employee development, customer service excellence, and business growth, ensuring that financial and operational goals are met or exceeded.

Key Responsibilities:

1. Strategic Leadership & Branch Management:

• Develop and Implement Branch Strategy: Create and execute strategies aligned with FNB Zambia’s overarching goals, ensuring branch objectives are met.
• Monitor Performance: Regularly assess the branch’s performance through data analysis and KPIs, ensuring all business objectives are on track.
• Budget Management: Provide input into the annual budget, manage expenses effectively, and ensure all operations align with the agreed financial parameters.

2. Business Growth & Profitability:

• Customer Acquisition & Retention: Drive initiatives to retain and grow the active customer account base by improving customer satisfaction and loyalty.
• Revenue Growth: Identify and capitalise on opportunities to grow branch revenue through advances, liabilities, assets, and non-interest revenue streams.
• Sales Targets: Develop and implement sales strategies to meet and exceed branch sales targets, driving the profitability of the branch.

3. Team Leadership & Development:

• Team Performance Management: Lead, mentor, and manage the branch team, ensuring high performance and productivity. Regularly monitor team achievements and provide guidance for improvement.
• Training & Development: Identify development needs of team members and provide appropriate training and support to ensure continuous professional growth.

4. Customer Service Excellence:

• Service Quality: Ensure that the branch consistently delivers high-quality services by adhering to FNB’s customer service standards and continuously improving service delivery processes.
• Customer Solutions: Collaborate with internal teams and leverage resources to create tailored solutions that meet customer needs and exceed expectations.

5. Risk Management & Compliance:

• Risk Oversight: Identify, assess, and manage risks within the branch, ensuring that they remain within acceptable limits.
• Compliance: Ensure the branch operates in full compliance with FNB’s policies, regulations, and external legal requirements to minimize risk exposure.

6. Reporting & Analytics:

• Data-Driven Insights: Prepare and present comprehensive reports that track the progress of branch activities, business performance, and customer engagement. Provide insights and recommendations to guide future decision-making.
• Stakeholder Communication: Maintain open lines of communication with senior management, providing regular updates on branch progress, challenges, and market opportunities.

Key Qualifications & Requirements:

• Education: A relevant Bachelor’s degree in Business Administration, Finance, or a related field.
• Experience:
  • Minimum of 5 years’ experience in a management role, preferably within the banking or financial services sector.
  • Proven track record of successfully leading teams, driving business growth, and managing branch operations.
• Skills & Competencies:
  • Strong leadership and team management skills, with the ability to inspire and develop employees.
  • Excellent financial acumen and understanding of banking operations, risk management, and customer service best practices.
  • Strong communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.
  • Analytical and problem-solving skills, with the ability to use data to guide decision-making.
  • A results-driven mindset, focused on achieving targets and delivering value.

Why Join FNB Zambia?

FNB Zambia has been a leading player in the Zambian banking sector since its establishment in 2009, with a robust network of 23 branches, 85 ATMs, and over 1,300 CashPlus agents nationwide. The bank provides a broad range of corporate, investment, and retail banking solutions and is committed to fostering economic growth and community development.

Working at FNB Zambia offers you the opportunity to be part of a dynamic team that values innovation, customer-centricity, and social impact. The bank offers growth opportunities and a platform for professional development while actively supporting social upliftment through its Corporate Social Investment (CSI) programs.

How to Apply:

To apply for this position, introduce yourself to our recruiters via the MyQ platform or submit an application online through the FNB careers portal. If you believe you have the qualifications and the drive to excel in this role, we encourage you to apply as soon as possible.

Note:
All appointments will be made in line with FirstRand Group’s Employment Equity Plan. FNB Zambia is committed to the recruitment and advancement of individuals with disabilities. Candidates are encouraged to disclose their disability information voluntarily, which will be kept confidential unless required by law to disclose.

About FNB Zambia:

Since its inception in 2009, FNB Zambia has established itself as a key financial institution, with operations spanning seven of the country’s ten provinces. Through its nationwide network of branches and digital platforms, FNB Zambia provides its customers with 24/7 access to innovative banking solutions designed to support financial empowerment and economic growth.

By joining FNB Zambia, you will become part of an institution that prioritizes social responsibility, employee development, and customer satisfaction.